• 
• Introduction
• Basic Modules
• Special Modules
• Trainer Information
• Project
• Contact
•  

• S 1
• S 2
• S 3
• S 4
• S 5
• S 6
• S 7
• S 8
• S 9
• S 10
• S 11
• S 12
• S 13
• S 14

• Summary
• Component A
• Component B
• Component C
• Component D

Component S2-C: Measuring customer satisfaction

Relevant keywords: snapshot, written survey, telephone interview, moderated discussion

In this component you learn about:

• with which methods customer satisfaction can be queried

S2-C1: Measuring customer satisfaction
S2-C2: Developing a snapshot
S2-C3: Preparing a written survey
S2-C4: Plan regulars' table for customers

Materials of S2-C available in the following languages:
→ German