• 
• Introduction
• Basic Modules
• Special Modules
• Trainer Information
• Project
• Contact
•  

• S 1
• S 2
• S 3
• S 4
• S 5
• S 6
• S 7
• S 8
• S 9
• S 10
• S 11
• S 12
• S 13
• S 14

• Summary
• Component A
• Component B
• Component C
• Component D

Component S2-D: Dealing with complaints

Relevant keywords: customer complaints, rules of conduct for complaints and claims

In this component you learn about:

• why a company should be lucky if customers complain
• how employees should conduct themselves in a complaint

S2-D1: Dealing with complaints and grievances
S2-D2: Play roles "Dealing with complaints"
S2-D3: Book for complaints

Materials of S2-D available in the following languages:
→ German